FAQ

Shipping

We ship all orders Monday - Friday and excluding holidays and weekends. Any order placed past 1pm on Friday will be shipped the following business day.

At checkout, you can choose which option for shipping that suits you best. We offer USPS for all US orders.

We currently do not ship internationally.

Returns

If you aren't fully satisfied with your purchase, please contact us via our contact form and let us know.

Someone will be with you in 2-3 business days. We do not cover return shipping costs or refund original shipping costs.

Product Care

We love that worn in look so don’ t be afraid to let your Rellebee bag get some wear and tear. It's what makes leather so great.

If you spill oil on your bag wipe it up with a clean, dry cloth. Do not add water. The spot should fade and dissipate with time.

For minor scratches just rub out lightly with your finger. Spots and smudges, rubbing gently with a damp cloth should do the trick.

If you want to maintain and condition your bag we recommend our Smith’s  leather balm kit  from our friends in Maine. It’s available on our website.